hospitality venues

system evaluation & selection

I partner with you to ensure you select the system that best fits your needs and meets your budget. I meet with you to thoroughly understand your business requirements, translate those requirements into a feature matrix and/or RFP, contact vendors for solution demonstrations, and help negotiate your contract so you to select the best solution for your business.

project management

Whether a boutique property, a world class destination, or a multi-unit chain I have the knowledge to ensure the success of your project. I can provide high level project oversight and steering, a simple vendor implementation plan review, or full project management services directing all areas of your project.

system audit & optimization

Avoid replacing your technology solutions and inheriting the same challenges with a new vendor. Working with you and your vendor I audit your existing systems and operations and provide insight on how to better use your technology investments.

system integration & specification requirements

Getting different systems integrated is one of the keys to gathering critical data about your customers and being able to offer a customized guest experience. I help you get to the details that you want to see, communicate those needs to your vendor, and build a project so you can get the most from your technology solutions.

custom solution proposal & software development

From middle-ware applications to web applications to full-scale custom applications and everything in between. I work with you through the process of defining the solution to reviewing the usability and functionality after implementation.

technology solution providers

product management

I can help bring your world class products to market faster. I am experienced in market analysis, customer and market research, defining product requirements (user personas and use case scenarios), working with engineering teams, and managing beta customer deployments.

implementation & project management

Whether a small project that you need short term assistance with or a large project with a daunting list of constraints, I can help ensure your project is successful. I specialize in getting troubled projects back on track and making sure your customer's expectations are met at project completion.

professional services consulting

With experience in managing a global professional services organization I can help you grow your team to meet the demands of your business. From defining and measuring key performance metrics to building standard best practice operations, I will work with you to increase project success and your customer's satisfaction.

special projects research & development

I can help turn your hair-brained scheme into a reality. Whether small or large project can make your idea happen. Let's brainstorm together and create something cool!